Home » Categories » General

I don’t see any video when a call is made

The webcam is not properly installed.
Close VRI Direct browsers and all other applications, then open the application that came with your webcam and use it to test your webcam. If your webcam software cannot access your webcam, close the software and then unplug and re-plug your webcam, then open your webcam software again to test the webcam. You may also need to reinstall the webcam drivers.

You can verify your browser's ability to connect to your webcam by using the tools found here: https://www.onlinemictest.com/webcam-test

The webcam is in use by another application.
Other video applications that are running, such as Skype, NexTalk, Cyracom, Logitech Vid, etc., may already be using the webcam. Please close all other webcam applications and then retry your video on VRI Direct.
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Create a VRI Direct desktop shortcut for Google Chrome
Added on Fri, Mar 24, 2017
Trouble logging in
Added on Tue, Feb 14, 2012
HIPAA Compliance Information
Added on Fri, Dec 23, 2011
VRI Direct Desktop Application MSI Installer
Added on Fri, Oct 5, 2012
Logo Submission Guidelines
Added on Thu, Nov 10, 2011
Select your microphone and speakers from your browser
Added on Wed, Apr 5, 2017
My status shows "Connecting...." or "Reconnecting..."
Added on Tue, Nov 15, 2011