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Microphone and Speaker Tests
Added on Thu, Feb 23, 2012
Here are some methods of testing your microphone and speaker setup. 1. Verify your speakers are hooked up correctly. Visit Richard Farrar's Speaker Test page at ... Read More
My status shows "Connecting...." or "Reconnecting..."
Added on Tue, Nov 15, 2011
If you log in and your status gets stuck at "Connecting..." or "Reconnecting...", or you see your Status Indicator flip back and forth between your current status and "Reconnecting...", it could be due to one or more of the following: ... Read More
HIPAA Compliance Information
Added on Fri, Dec 23, 2011
VRI Direct is a HIPAA-compliant VRI platform that follows best practices in the storage and accessibility of protected health information (PHI) both at rest and in motion.  The following is a description of what HIPAA requires, how it relates to... Read More
Tips for improving video quality
Added on Sun, Nov 6, 2011
Video quality is influenced by many different factors, including your network speed, the amount of lag (called latency) in your network, ambient lighting, and your webcam's settings, to name a few. To get the most out of your video quality,... Read More
VRI Direct Desktop Application MSI Installer
Added on Fri, Oct 5, 2012
For IT departments that want to centrally manage software installations on Windows domains, the VRI Direct Desktop Application .MSI installer is the answer. This installer can be run interactively using a GUI or command line, or it can be run... Read More
Logo Submission Guidelines
Added on Thu, Nov 10, 2011
Please use these guidelines and requirements when submitting your logo to VRI Direct: Logos cannot exceed 2000 x 2000 pixels.  Ideally, your logo should be 1000 x 1000 pixels or smaller. Logos that are smaller than 100 pixels wide by 50... Read More
I don’t see any video when a call is made
Added on Fri, Jan 6, 2012
The webcam is not properly installed. Close VRI Direct browsers and all other applications, then open the application that came with your webcam and use it to test your webcam. If your webcam software cannot access your webcam, close the software and... Read More
Troubleshooting Audio
Added on Sat, Oct 29, 2011
Other call participants can't hear me, or my microphone seems to be muted. The microphone is muted in the VRI call. While in a call, look at the Microphone control on the Call Control Bar. If the control has a slash through it, your microphone... Read More
Troubleshooting Ports
Added on Wed, Nov 16, 2011
VRI Direct has very few port requirements as indicated in the Network Requirements section of our Minimum Requirements article. The minimum required outbound-only port is TCP 443. You can verify that TCP 443 is open simply by visiting our homepage... Read More
Allow Camera and Mic on Chrome for Android Tablets
Added on Fri, Jan 27, 2017
If you are on an Android tablet and the other party cannot see and hear you, but you can see and hear the other party, Google Chrome for Android may be blocking access to your tablet's camera and mic. To check this and correct it:  On the... Read More
Optimum Browser Cookie Configuration
Added on Fri, Nov 18, 2011
VRI Direct and Adobe Flash Player take advantage of your browser's cookie functionality to help remember your custom settings. When browsers are configured to delete cookies, some of your custom settings may not persist after you close your... Read More
Trouble logging in
Added on Tue, Feb 14, 2012
I'm having trouble logging in. If you are on a shared Windows computer, did you log onto your computer using the proper Windows account?   Can you get to the login page at If you get a screen... Read More
VRI DIRECT OPERATIONS NOTICE: Required iOS app upgrade and network config in mid- to late-March 2017
Added on Wed, Feb 1, 2017
(Edited 4/6/2017 4:39 PM ET to remove deprecated network requirements) URGENT: The VRI Direct website is back online as of 4/5/2017 11:30 AM Eastern. Details below. VRI Direct service is restored. Please place a test call from either... Read More
Troubleshooting Guide to Connecting Calls
Added on Mon, Apr 17, 2017
Is your network properly configured? Run all of the Network and Twilio Client tests at If the UDP or TCP tests fail, then your network needs some configuration help. Please see the Required Domain and Port section of... Read More
Create a VRI Direct desktop shortcut for Google Chrome
Added on Fri, Mar 24, 2017
After installing Google Chrome (, you can configure Chrome to start up on the VRI Direct login page, running in a sandboxed kiosk mode. In this mode, Chrome will not interfere with any of your standard or customized... Read More
Select your microphone and speakers from your browser
Added on Wed, Apr 5, 2017
Google Chrome 52 and higher: If you are in a VRI call, please exit the call. Press CTRL-T (or CMD-T on a Mac) to open a new browser tab. At the top right of the browser, click the "Customize and Control Chrome" Options button (looks like... Read More