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Logitech Webcam Recommended Settings
Added on Fri, Feb 7, 2014
When using a Logitech webcam, we recommend that you disable RightLight and auto-focus features. You will need to have already installed the Logitech Webcam Software application to perform these tasks. If you do not have the Logitech Webcam Software,... Read More
Guide to Desktop Notifications for Incoming Calls
Added on Fri, Jun 1, 2012
If you are an agent, you can configure your account to display a pop-up notification message on your desktop whenever you receive an incoming call. This feature is supported on the following platforms: Windows: Chrome, Internet Explorer with... Read More
Guide to Wireless Networking and VRI
Added on Tue, Apr 10, 2012
Running a VRI setup over a wireless network is a common scenario, especially in large hospitals where VRI stations are carried into or carted into patient rooms, recovery rooms or other locations. VRI Direct supports VRI over wireless networks with... Read More
How To: Create a VRI Direct Desktop Shortcut That Auto-fills Your Username
Added on Mon, Dec 19, 2011
You can create a desktop shortcut that opens directly to the VRI Direct login page with your username already populated in the Username field: Log out of VRI Direct and close all browser windows Copy and paste the following link into... Read More
Best Practices for a Great Audio Experience
Added on Fri, May 3, 2013
We recommend the following practices to maximize your audio experience using VRI Direct. Speakers/Headset Headsets with traditional 3.5mm (1/8") headphone and mic connectors are preferred over USB headsets as they are more reliably auto... Read More
Guide to Audio/Video Setup
Added on Sat, Mar 9, 2013
You can access audio and video controls while in a call from the Call Control Bar. You can also access additional camera configuration options through your browser (Google Chrome and VRI Direct Desktop App for Windows users only). Webcam Selection... Read More
Mobile Device Recommendations
Added on Sun, Feb 9, 2014
Below are various mobile devices that have been tested by members of our community. This list is not comprehensive, and all users should refer to our minimum requirements to determine if your device might be compatible. If your device is not on... Read More
New Customer Account Information Request Form
Added on Fri, Jan 9, 2015
  New Customer Account Information Request To create a new customer account, please provide us with the following information:   1. Company name, address, phone, fax, and other contact information 2. A copy of Company logo 3.A list of users... Read More
Steps to Onboarding New Customers
Added on Mon, Jan 12, 2015
Onboarding New Video Interpreting Customer     1.Video Interpreting Agency has client complete a New Customer Account Information Request Form, and accompanying spreadsheet:   2.Video Interpreting Agency returns... Read More
How To: Add a Skill to a Price Plan
Added on Tue, Dec 27, 2011
To add a skill to one or more languages in an existing Price Plan: Log in as an Agency Manager or Agency Operations Manager Click My Agency > Plans Click the name of the plan you would like to edit Click the "Pricing" tab Click Add price... Read More
How to Use the Call Chat Panel
Added on Wed, Nov 19, 2014
When you're in a VRI call, you can send and receive text messages to/from other call participants. NOTE: The below instructions assume a mouse is used for interaction, but taps, drags, and drops are also supported on touchscreen devices. ... Read More
Troubleshooting Guide to Connecting Calls
Added on Mon, Apr 17, 2017
Is your network properly configured? Run all of the Network and Twilio Client tests at If the UDP or TCP tests fail, then your network needs some configuration help. Please see the Required Domain and Port section of... Read More
Create a VRI Direct desktop shortcut for Google Chrome
Added on Fri, Mar 24, 2017
After installing Google Chrome (, you can configure Chrome to start up on the VRI Direct login page, running in a sandboxed kiosk mode. In this mode, Chrome will not interfere with any of your standard or customized... Read More
Select your microphone and speakers from your browser
Added on Wed, Apr 5, 2017
Google Chrome 52 and higher: If you are in a VRI call, please exit the call. Press CTRL-T (or CMD-T on a Mac) to open a new browser tab. At the top right of the browser, click the "Customize and Control Chrome" Options button (looks like... Read More