Knowledge Base News
  1. NOTICE: VRI Direct 3.2.0 and VRI Direct for iOS 1.9 Postponed; Awaiting Mobile App Update Sign-off from Apple
    Published on: Thu, Aug 10, 2017 at 1:09 AM | Viewed: 283 times.
    Due to Apple's approval process for our mobile app updates, we have to postpone our next release while they continue to review the app. We expect Apple to finish their process in the next few days, after which we'll reschedule our release. We apologize for the delay! ...... Read Full News
  2. NOTICE: Upgrade to VRI Direct Mobile 1.8 for iOS if you experience calls where the interpreter does not answer
    Published on: Tue, May 9, 2017 at 10:34 PM | Viewed: 486 times.
    We have uncovered an issue where, under some circumstances, the iOS app fails to fully complete a call request, leaving the iOS caller to think that the interpreters are not answering. If you log in to the VRI Direct Mobile app on an iPad or iPhone, and you repeatedly try calling interpreters without the interpreters ...... Read Full News
  3. NOTICE: VRI Direct Mobile 1.8 for iOS now available
    Published on: Tue, May 9, 2017 at 10:30 PM | Viewed: 523 times.
    VRI Direct Mobile 1.8 was released today. This update fixes a network connectivity issue that prevented calls from connecting, and adds an expiration timer to your search results to remind you to resubmit your search if you've left your results open for a while. We encourage all users to apply this update as soon as...... Read Full News
  4. NOTICE: Retry your call if you see "Internal Server Error" message
    Published on: Tue, May 17, 2016 at 9:37 AM | Viewed: 846 times.
    When trying to place a call, some users may see the message "Internal Server Error" with no call getting established. This is not a critical issue, as subsequent call attempts work around the error situation, but we recognize that this is an inconvenience and we're investigating cause and fixes, and will roll out fixes as s...... Read Full News