NOTICE: Upgrade to VRI Direct Mobile 1.8 for iOS if you experience calls where the interpreter does not answer

We have uncovered an issue where, under some circumstances, the iOS app fails to fully complete a call request, leaving the iOS caller to think that the interpreters are not answering.

If you log in to the VRI Direct Mobile app on an iPad or iPhone, and you repeatedly try calling interpreters without the interpreters answering, please ensure you are on version 1.8. You can find your version number by tapping the overflow menu (three lines at top left) and viewing the version at the bottom of the slide-in panel.

VRI Direct users on laptop/desktop browsers and Android tablet Chrome browsers are unaffected by this issue.