iOS App Release Announcements


VRO Direct Mobile 1.8 for iOS Released

Tuesday, May 9, 2017—We released version 1.8 of our iOS app. This version contains the following changes:
All users should update their app from the App Store as soon as possible to improve the call request experience.

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VRI Direct Mobile 1.7 for iOS Released

Wednesday, April 6, 2017—We released version 1.7 of our iOS app. The version contains the following changes:
This app is a mandatory update for all users. You will not connect to video calls without first updating.

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VRI Direct Mobile for iOS 1.6 Released

Wednesday, June 29, 2016—We've released version 1.6 of VRI Direct Mobile for iOS. This version contains the following changes:
Please upgrade through the App Store as soon as possible.

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VRI Direct Mobile for iOS 1.5 Released

Tuesday, March 29, 2016 — We've released version 1.5 of VRI Direct Mobile for iOS. This version fixes call connection issues previously reported in version 1.3.

Please upgrade to the latest version through the App Store as soon as possible.

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VRI Direct Mobile for iOS 1.3 Released

Friday, March 18, 2016 — We've released version 1.3 of VRI Direct Mobile for iOS. This version brings performance and network improvements, and contains the following changes:
Please upgrade to version 1.3 through the App Store as soon as possible.

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VRI Direct Mobile for iOS 1.2 Released; Full Support for iOS 9

Friday, October 16, 2015 —We've released version 1.2 of VRI Direct Mobile for iOS. This version brings several performance and network improvements, and contains the following changes:
Please upgrade to version 1.2 through the App Store as soon as possible.

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Workaround for failed call requests and "Reconnecting..." issue in VRI Direct Mobile for iOS 1.1
(NOTE: This is resolved in VRI Direct Mobile 1.2)

Friday, May 22, 2015—We have confirmed an issue with VRI Direct Mobile for iOS version 1.1 where the app can get stuck in reconnecting mode after the iOS device wakes up from hibernation. The user will see "Reconnecting..." at the top of the iOS device's screen. This causes call requests to fail to connect to agents.

The common scenario is a user who logs in to VRI Direct Mobile on an iPad, then closes the cover, then reopens the cover a while later and continues his or her VRI Direct Mobile session. The user then sees "Reconnecting..." at the top of the VRI Direct Mobile app. When the app is stuck reconnecting the session, all Search functionality works but calls fail to connect. The caller will try a search, see that the search worked just fine, and then try to place a call, which then rings forever. To the caller, it looks like agents are missing their calls.

To work around the issue, app users must go back to their Dashboard page:
  1. Tap the "Options" button at the top right of the VRI Direct Mobile app;
  2. Tap "Dashboard". The user should now see that the message "Reconnecting..." has changed to "Online". This restores call functionality.
Callers should only try to place calls when the app shows "Online" at the top of the screen.

We will include a fix for this issue in our next iOS app release.

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VRI Direct Mobile for iOS 1.1 Released

Tuesday, March 31, 2015—We’ve released version 1.1 of VRI Direct Mobile for iOS. This version is a maintenance release that improves the call setup process:
If you’re on an older version of the app, please install this version as soon as possible.

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Announcing VRI Direct Mobile for iOS

Thursday, January 22, 2015—We are pleased to announce the immediate availability of VRI Direct Mobile for iOS in Apple’s App Store!

VRI Direct Mobile allows users to place or receive calls directly from their iPads and iPhones. There is no cost to download and install the app. An active VRI Direct account is required to use the app.

If you’ve previously installed our beta app, please uninstall it before installing our official app.

For more information, plus installation and setup instructions, visit http://support.vridirect.com/article/vri-direct-mobile-app-for-ios-73.html

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Article ID: 87
Created On: Wed, May 13, 2015 at 10:18 PM
Last Updated On: Tue, May 9, 2017 at 8:14 PM

Online URL: http://support.vridirect.com/article/ios-app-release-announcements-87.html