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  1. Troubleshooting Audio Other call participants can't hear me, or my microphone seems to be muted. The microphone is muted in the VRI call. While in a call, look at the Microphone control on the Call Control Bar. If the control has a slash through it, your microphone ... Read More
  2. Tips for improving video quality Video quality is influenced by many different factors, including your network speed, the amount of lag (called latency) in your network, ambient lighting, and your webcam's settings, to name a few. To get the most out of your video quality, ... Read More
  3. Select your microphone and speakers from your browser Google Chrome 52 and higher: If you are in a VRI call, please exit the call. Press CTRL-T (or CMD-T on a Mac) to open a new browser tab. At the top right of the browser, click the "Customize and Control Chrome" Options button (looks like thr... Read More
  4. Microphone and Speaker Tests Here are some methods of testing your microphone and speaker setup. 1. Verify your speakers are hooked up correctly. Visit Richard Farrar's Speaker Test page at Scrol... Read More
  5. Urgent Announcements (9/13/2017) Due to Apple's approval process for our mobile app updates, we have to postpone our next release while they continue to review the app. We expect Apple to finish their process in the next few days, after which we'll resch... Read More
  6. Guide to Audio/Video Setup You can access audio and video controls while in a call from the Call Control Bar. You can also access additional camera configuration options through your browser (Google Chrome and VRI Direct Desktop App for Windows users only). Webcam Selection... Read More
  7. Best Practices for a Great Audio Experience We recommend the following practices to maximize your audio experience using VRI Direct. Speakers/Headset Headsets with traditional 3.5mm (1/8") headphone and mic connectors are preferred over USB headsets as they are more reliably auto-discover... Read More
  8. How to Use the Call Chat Panel When you're in a VRI call, you can send and receive text messages to/from other call participants. NOTE: The below instructions assume a mouse is used for interaction, but taps, drags, and drops are also supported on touchscreen devices. ... Read More
  9. Troubleshooting Audio Issues Occasionally, when a call connects the microphone and speakers may not be configured properly, particularly when first using the system. Follow these steps to troubleshoot the problem: Initiate a call with an agent (agents should request a ma... Read More
  10. Troubleshooting Webcam Issues If your webcam is not initializing, please follow these steps: First, confirm that your webcam is not in use by another application.  Perhaps the webcam software is open in another window. This is normally apparent because the webcam light wi... Read More
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